Orders placed by 10am Monday to Friday are usually dispatched the same working day. We do not dispatch at weekends or public holidays.
Standard delivery (2nd class Royal Mail) usually takes 2-3 working days, and Express delivery (1st class Royal Mail) is usually 1-2 working days, though neither of these are guaranteed*.
UK Standard delivery is FREE over £30 (or £2.60 below that), and UK Express delivery is FREE over £65 (£3.60 below £65).
European shipments cost £11.99.
Rest of World shipments cost £14.99 below 2kg in weight and £24.99 above 2kg.International Delivery Time, Import Duty and VAT
If you wish to return or cancel any items in your order, please contact us by calling 01638 714953 or emailing firstname.lastname@example.org. If you cancel your order after it has been dispatched you must pay the return delivery costs.
Goods may be returned within 30 days from the date of despatch. Providing they are unopened, the seal is not broken, and they are unused, we will be happy to refund the full cost of the products. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). This is in addition to your statutory rights.
Upon receipt of your order please carry out a thorough inspection of the goods and notify us within 3 working days of any defect, shortage or other error in your order by telephoning 01638 714953 or using the contact form or replying to your order confirmation email. This does not apply to faults caused by accident, neglect or misuse.