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Loyalty Points Frequently Asked Questions

Loyalty points can only be redeemed when you order online. They cannot be redeemed when you order by phone.

We give 1 loyalty point for every £1 you spend on our website!  Each point is worth 2p so if you spend £25 you can get 50p off a future order or save up the points and get a free gift.

Click on the Loloyal symbol (bottom left of your screen) and sign into your account. (Or sign into your account and then click on the Loloyal symbol.)

Login to your account and put the items you'd like to buy in the shopping basket. 

Click on the Loloyal symbol (bottom left of your screen). 

Then, click on Ways to Redeem, then click on the right arrow next to 'Order discount'.

You can then use the sliding scale to choose how many points you’d like to use (increments of 25). Then click on Redeem. Copy your discount code and paste it in coupon code box in the checkout.

If you forget your coupon code, you can go back into the Loloyal window, go to My Activity, click on Coupons, and copy your code again.

No because you can only redeem loyalty points earned on past orders.

Click on the Loloyal symbol (bottom left of your screen), then click on My Activity. Your points balance and points will display there.

Yes you must redeem your points within 12 months or they expire.

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